Tools of the Trade: Increasing Productivity and Profitability


How would your profitability increase if you were able to grow the number of communities your company serves– without hiring new community managers? It may sound unlikely, as your staff is likely working at maximum capacity already, but it is possible with help from tech tools.

To bring tech solutions into your company, identify the main tasks that bog managers down, then provide managers with tools to work more efficiently. Here are some places to start.

Invest in Automation. Are your portfolio managers having to manage multiple calendars, website logins, social media channels, etc.? Are they recreating the same communications across each community they manage? Look for communication technology that can automate these repetitive tasks. This will save your staff time—and maybe improve their morale by removing these tediously boring tasks from their day.

Make things easy. Your team doesn’t have time to learn and re-learn complicated software; there’s no sense in buying software that is cumbersome and takes more time to use. Make sure that any software you purchase is easy-to-use, comes with great training, and provides ongoing support.

Self-service is the future…and the future is here. There are technical tools that will allow homeowners to help themselves…and reduce manager workload. Items such as checking account balance, accessing association documents, and finding answers to frequently asked questions can all be done online. This gets the information to owners instantly, 24/7 and saves a phone call to management offices.

Nabr Network offers all the above and more. Sign up for a free Webinar and learn how adding Nabr Network to your team’s toolkit can save them time and improve your bottom line.


This article was originally published in Nabr Notes: Nabr Network’s e-newsletter. Each month Nabr Notes brings you fresh, helpful articles written with management company executives in mind, plus a curation of blog posts on the community association management industry. We think you’ll find Nabr Notes informative and entertaining! If you’d like to sign up to receive Nabr Notes, please send an email to melody.fritz@nabrnetwork.com with the word subscribe in the subject line.



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