Make Managing Reservations More Manageable!

A look at how online amenities and reservations software will simplify your operations.

Community developers are always looking to make their developments stand out with unique amenities. As such, the expectation level for exclusive community facilities is increasing. Managing these amenities across multiple communities can be a challenge for community association managers. Using an online amenities and reservation system can make this job easier.

Resident self-service. Amenities and reservation systems empower residents to manage their own reservations. This saves community managers a great deal of time. Reservation systems with a mobile component also provide owners with the convenience of making reservations anytime, anywhere.

Easy organization. Online reservation systems help managers stay organized. Your staff can easily track which reservations are approved and which are pending approval. Instead of keeping up with paper reservation forms or a printed calendar, which can be misplaced, managers can approve and add reservations directly to an impossible-to-lose online calendar.

Central location. Using an online amenities and reservation system gives your team the ability to view and manage all the amenities for all the associations they manage. If the reservation system is integrated with the accounting software, your staff can quickly check owners’ account balances before approving their reservation request. This saves time logging in and out of different systems.

If you are considering purchasing and online amenities and reservations system, give Nabr Network a call first. We’d be delighted to show you how using an integrated communications platform with a built-in amenities and reservations management can save your team time and save you money!


This article was originally published in Nabr Notes: Nabr Network’s e-newsletter. Each month Nabr Notes brings you fresh, helpful articles written with management company executives in mind, plus a curation of blog posts on the community association management industry. We think you’ll find Nabr Notes informative and entertaining! If you’d like to sign up to receive Nabr Notes, please send an email to melody.fritz@nabrnetwork.com with the word subscribe in the subject line.

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Mobile Apps and Mobile Websites: What’s the Difference?

Communications have gone mobile, but what exactly does that mean?

Members of the CAM industry – like yourself – are stepping up their communication game. You know you need to go mobile, but maybe you aren’t sure which mobile technology is right for the communities you manage. Both mobile apps and mobile websites give residents the convenience of accessing association information on-the-go, but they are not the same thing.

Here are a few key differences that will help you decide if a mobile app or mobile website is right for your clients:

  1. Apps allow for push notifications and mobile websites do not. Residents using a mobile app will benefit from these automated notifications and reminders.

 

  1. A mobile application (app) is a program specifically developed to be installed on the user’s mobile device. A mobile website is a simply a website reformatted to fit on tablet and phone screens.

 

  1. Mobile apps must be approved for release by Apple and Google’s respective review teams. Mobile websites do not require use of an app marketplace and they do not need to be reviewed and may be deployed more quickly.

 

  1. Mobile apps need to be installed on the user’s mobile device. Mobile websites can be accessed using a device’s mobile browser (e.g., Safari or Chrome) with no installation needed.

 

  1. Mobile apps offer convenient access to information with just a press of the app button. Homeowners must enter the URL of the website to access mobile web content.

 

  1. Residents have to register for access to a mobile app. Mobile websites can be accessed by anyone with the site’s URL.

 

The primary advantage of mobile apps lies in the control and technology they offer. Mobile apps can run in the background when not in use. This allows for push notifications to be sent to the user’s smart phone- even when the app is closed. Since homeowners must register for access to the mobile app, you have control over who is accessing potentially sensitive association information.

The main benefit of a mobile website is that it makes an existing desktop website accessible to users on their mobile devices. A mobile website can retain the look and feel of the desktop website, but should offer improved readability and usability on mobile screens. Mobile websites give homeowners easy access to their association’s website anytime, anywhere.

Overall, both mobile apps and mobile websites can serve significant roles in your communications efforts. Instead of limiting your communications on one mobile platform, look for a communications tool that can do both! Nabr Network may be just the mobile communications solution you need. Sign up for a webinar to learn more!

News Release: Nabr Network to Debut New Features at Community Association Institute National CEO-MC Retreat

Lewisville, Texas (October 11, 2017) – Nabr Network is excited to announce our newest feature— architectural review committee (ARC) and work order import.

Nabr Network can now pull Architectural Requests from Caliber and VMS. Nabr Network can also pull Architectural Requests for companies that use SmartWebs for ARC.

Work orders can be pulled from Caliber, TOPS and VMS.

The work order and ARC software integration empowers residents to check the status of their request on Nabr Network’s mobile and web platform. Residents using Nabr Network now have access to their payments and balances, important association communication, payment links and work order and ARC requests all in one place.

“This is a powerful new feature,” remarked James Garner, vice president of Nabr Network. “Owners can now use Nabr Network as a one stop shop for all of their Association needs. Information that once required a separate portal login is now available with a single sign on to Nabr Network.”

The Nabr Network team will be demonstrating this powerful new feature at our information table at the Community Associations Institute (CAI) CEO-MC Retreat. The CEO-MC Retreat is the premier executive education program for CEOs and senior executives in the community association industry.

Nabr Network is a Platinum Sponsor of the CAI CEO-MC Retreat.

Nabr Network is the industry’s most comprehensive private communication platform and web presence– specifically developed for community associations. Nabr Network goes beyond traditional websites and email blasts to deliver time-sensitive alerts, reminders and event notifications on the devices that residents prefer to use. Nabr Network’s one-touch communication platform provides management companies and associations the ability to push news through mobile app, text, email, Community Feed and automated web updates. Nabr Network’s integrations with leading industry accounting software companies allow homeowners seamless account access with a single login to their Nabr Network application.

About Nabr Network

Nabr Network is a comprehensive web and mobile communication tool, specifically developed for managers and residents of Community Associations. Nabr Network’s software platform is used by community association management companies across the country. Nabr Network is headquartered in Lewisville, Texas. Additional information is available at www.nabrnetwork.com.

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News Release: Nabr Network Partners With Steward Property Services, Inc. to Connect California HOAs With A Web Presence and Mobile App

The new mobile and web application, SPS GO, is improving communication in the associations they manage

Lewisville, Texas (October 6, 2017) –Nabr Network, the leading mobile and web communication system built specifically for community management companies and their associations, announced that they are working with Steward Property Services, Inc. (Steward) to bring superior mobile and web communication to Steward’s community association clients.

The California-based association management company is using SPS GO to improve communication and boost community engagement in the associations they manage.

“Bringing our local communities together is the reason I chose to get into this business, said Steward President and CEO Jeff Farnsworth. “Nabr Network has truly changed the game when it comes to association websites. ‘Website’ isn’t even the right term for this product. It is truly a communication tool. With our relationship with Nabr, we can offer more transparency and open up communication within the communities we manage.”

“The mobile app helps the members of the community communicate maintenance issues more quickly, which lowers costs for the association and gives the owners the confidence that their concerns are being heard,” Farnsworth continued. “Now our members can browse relevant information while in line at the grocery store, receive important alerts instantly and even request a reservation at the clubhouse or participate in their weekend sports group at the tap of an icon. We are excited to see how our communities will use Nabr Network and look forward to helping our associations use technology to improve their communication.”

“At Nabr Network, we share Steward’s vision for more connected and better-informed communities,” remarked James Garner, vice president of business development at Nabr Network. “We’re excited to watch Steward use our technology to improve the resident experience.”

Nabr Network is the industry’s most comprehensive private communication platform and web presence– specifically developed for community associations. Nabr Network goes beyond traditional websites and email blasts to deliver time-sensitive alerts, reminders and event notifications on the devices that residents prefer to use. Nabr Network’s one-touch communication platform provides management companies and associations the ability to push news through mobile app, text, email, Community Feed and automated web updates. Nabr Network’s integrations with leading industry accounting software companies allow homeowners seamless account access with a single login to their Nabr Network application.

SPS GO is operated and supported by Nabr Network and the Nabr Network software platform.

About Steward Property Services, Inc.

Steward Property Services, Inc. was founded in 1991 by Ms. Helen M. Loorya on the belief that our local communities and businesses need competent and experienced leaders to assist them in managing their most valuable asset.  Twenty-five years later, the company still honors its commitment to excellence. Steward is members of the Community Associations Institute (CAI), Educational Community for Homeowners (ECHO) and California Association of Community Managers (CACM). Learn more at www.stewardprop.com.

About Nabr Network

Nabr Network is a comprehensive web and mobile communication tool, specifically developed for managers and residents of Community Associations. Nabr Network’s software platform is used by community association management companies across the country. Nabr Network is headquartered in Lewisville, Texas. Additional information is available at www.nabrnetwork.com.

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News Release: Nabr Network Announces New Partnership with Houston-Based Preferred Management Services, AAMC®

The new mobile and web application Preferred Link is improving communication in the associations they manage

Lewisville, Texas (October 3, 2017) –Nabr Network, the leading mobile and web communication system built specifically for community management companies and their associations, announced that Preferred Management Services, AAMC® (Preferred) has joined their growing client list. Nabr Network is providing Preferred and the communities they manage with a branded mobile app and web presence: Preferred Link.

The Houston-based association management company is using Preferred Link to improve communication in the associations they manage.

“Preferred Management Services, AAMC® is excited about working with Nabr Network to provide a fresh new way of communicating with our homeowners. Our homeowners enjoy the ease of using the Preferred Link App to quickly see their account information, Association documents, news and the ability to communicate with neighbors. Working with Nabr Network has been stress free and they have implemented several of our suggestions,” said Preferred President, Patti Tine Moody.

“One of our goals is to increase resident self-service opportunities,” remarked James Garner, vice president of business development at Nabr Network. “Preferred Link puts the power in the hands of the homeowners to access HOA news and account information.”

“We listen to feedback from our clients. Preferred brought some great suggestions and I’m glad we were able to develop solutions that could meet their needs.”

Nabr Network is the industry’s most comprehensive private communication platform and web presence– specifically developed for community associations. Nabr Network goes beyond traditional websites and email blasts to deliver time-sensitive alerts, reminders and event notifications on the devices that residents prefer to use. Nabr Network’s one-touch communication platform provides management companies and associations the ability to push news through mobile app, text, email, Community Feed and automated web updates. Nabr Network’s integrations with leading industry accounting software companies allow homeowners seamless account access with a single login to their Nabr Network application.

Preferred Link is operated and supported by Nabr Network and the Nabr Network software platform.

About Preferred Management Services, AAMC®

Founded in 2008, Preferred Management Services, AAMC® is part of an elite group of community association management companies that have earned the Accredited Association Management Company (AAMC®) credential from Community Associations Institute (CAI). Learn more at www.preferredmgt.com.

About Nabr Network

Nabr Network is a comprehensive web and mobile communication tool, specifically developed for managers and residents of Community Associations. Nabr Network’s software platform is used by community association management companies across the country. Nabr Network is headquartered in Lewisville, Texas. Additional information is available at www.nabrnetwork.com.

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Homeowners Affected by Hurricanes Share Information and Support with Nabr Network Platform

Residents in Texas and Florida used Nabr Network’s association communication platform to share vital information and help others in their community during Hurricanes Harvey and Irma and their aftermath

These are real posts made by residents of homeowners’ associations in Houston, Texas to their association communication application as the devastation of Hurricane Harvey swept through their communities. As flooding and power outages struck their neighborhoods, many homeowners took to the Nabr Network mobile application to find and share important information.

Similar posts would be seen by residents affected by Hurricane Irma in Florida.

Nabr Network is a comprehensive mobile communication platform and web presence– specifically developed for community associations.

Community Association Managers relied on the application to deliver important safety information to homeowners. They used Nabr Network’s push technology to send out notifications of postponed HOA meetings, canceled city services, reservoir status and evacuation protocols. Homeowners received this information across multiple channels – email, text message and mobile app notifications – providing maximum communication reach.

One Houston community doubled their previous week’s post count in one day. Overall, the event increased notification delivery from Nabr Network’s system by 70% with millions of notifications sent out.

“The Nabr Network team has close ties to the affected areas.” commented Nabr Network president and CEO Jeff Miles. “We watched the situation unfold with each post made to our platform.”

“You always want to do what you can to help others during times of crisis. It was rewarding to see our technology used to its full capacity to help our family, friends and clients in the Houston area during the storm.”

Nabr Network employees monitored the posts to provide any owners in unsafe situations with the contact numbers they needed for rescue and evacuation.

“We were deeply saddened to watch photos of the destruction come across our platform, but we were also inspired by the way homeowners rallied together to make it through the storm,” said vice president of business development James Garner. “It was moving to see residents from all walks of life sharing and helping their neighbors in a time of need.”

Providing an avenue for residents to help each other was not enough. Miles and Garner wanted to do more to help. Nabr Network held a company-wide cleaning supply drive to provide needed materials to the Houston residents who are returning to their homes.

“I’m proud that our software was a source of connection and support during the flooding, but I’m truly proud of our team. From providing emergency relief numbers on our platform to donating to our cleaning supply drive, every team member played some part in the relief efforts,” Miles said.

“They really demonstrated the dedication to service that is the cornerstone of how we do business.”

Some words from our clients:

“Nabr Network has been very useful in keeping the community informed about what is happening. We used it to get the word out about the hurricane warning notice, and using it to make sure that current information is getting out.”

Hugh Lochrane,
Rainbow Springs POA, Florida

“I wish all my communities were using Nabr Network and communicating through Harvey is a perfect example why.  I was flooded in for 5 days not able to get out yet I had board members communicating with me from their flooded community and I was able to send out informative and very timely notices to the community (of course to those that had internet or phone service). Using the Association News Post makes it so easy. You just type in or copy and paste your message and appropriate title, preview it and then send it.

I have received so many thank you’s from residents in this flooded out community for keeping them informed and up to date through the website posts. 

Because of the ease of pushing out these posts and all the other features, I have a very large master planned community ready to sign up for a Nabr Network website and I am very happy about that.”

Christi Keller,
Creative Management Company, Texas

 

News Release: Nabr Network Develops Branded Mobile and Web Communications Platform For Insight Association Management

Lewisville, Texas (September 26, 2017) –Nabr Network, the leading mobile and web communication system built specifically for community management companies and their associations, announced it has added Insight Association Management (Insight) as a new client. Nabr Network is providing Insight and the communities they manage with a branded mobile app and web communications platform: IAM Connected.

IAM Connected gives Insight’s team of association managers an easy-to-use way to inform and engage their communities. The mobile and web application is a one-stop management and communication solution.

“Partnering with Nabr Network provides us with a platform to quickly communicate with our residents,” remarked Insight President and Founder Bruce Crawford. “The Smart Calendar with RSVP capabilities is boosting resident participation in our events. I’m excited about how this community website and mobile app are enhancing resident engagement in the communities Insight manages.”

“Today’s homeowners want easy online access to HOA news and events, documents and their HOA payment and account information. IAM Connected provides all of this and more. This website and mobile app go beyond what owners have come to expect from their association,” said Nabr Network Vice President of Business Development James Garner.

“Insight is making a powerful statement about their commitment to embrace innovative technology. This pioneering thinking is what makes Insight a leader in the ever-changing landscape of community association management industry.”

Nabr Network is the industry’s most comprehensive mobile communication platform and web presence– specifically developed for community associations. Nabr Network goes beyond traditional websites and email blasts to deliver time-sensitive alerts, reminders and event notifications on the devices that residents prefer to use. Nabr Network’s one-touch communication platform provides management companies and associations the ability to push news through mobile app, text, email, Community Feed and automated web updates. Nabr Network’s integrations with leading industry accounting software companies allow homeowners seamless account access with a single login to their Nabr Network application.

Insight’s IAM Connected is operated and supported by Nabr Network and the Nabr Network software platform.

About Insight Association Management

Insight Association Management specializes in North Texas, single family homeowners’ associations and master planned communities. Insight’s main focus is to make sure that associations are prepared not only for today’s community needs, but for future needs as well. Insight has implemented the top-tier systems and software providers in the industry to ensure their services exceed that of their competitors. Learn more at www.insightam.com.

About Nabr Network

Nabr Network is a comprehensive web and mobile communication tool, specifically developed for managers and residents of Community Associations. Nabr Network’s software platform is used by community association management companies across the country. Nabr Network is headquartered in Lewisville, Texas. Additional information is available at www.nabrnetwork.com.

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When HOA Becomes a Four-Letter Word

Winning over owners who see their HOA as a nuisance instead of an asset.

Homeowners and community associations exist to benefit the owners in the association. 87% of homeowners would rate their satisfaction with their HOA as positive (65%) or neutral (22%)*; however, we seem to hear the other 13% more loudly.

HOA rules and regulations are in place to protect property values and keep the neighborhood looking neat and clean. HOAs also provide a number of amenities and services that are not provided at the city-level. High property values, presentable neighborhood and extra amenities? Sounds like a win, win, win; however, some homeowners think of the HOA as a nuisance and not a benefit. To change the opinion of this 13%, we must earn their trust and respect. Here are a few ideas that can you can apply in the community associations you manage to win back these critical owners.

Transparency. Much of homeowner dissatisfaction is rooted in distrust. Some owners believe HOA spending is not in the best interest of the community. Others grow restless when dues increase—without a reasonable explanation. This discomfort can be relieved through transparent communication. Post association financials in a secure place where all owners can access whenever and where ever they’d like. Explain what caused the dues increase. Owners may be less likely to complain if they see that they are directly benefitting from a dues increase.

Education. CC&R and architectural control violations certainly lead to ruffled feathers. An owner who receives a violation notice and doesn’t know what they’ve done wrong may feel unfairly singled out. These seemingly unjust violations lead to venomous criticism from owners- both directly to the community management company – and worse – in the press. It’s imperative that all owners are aware of and understand association rules and procedures. Providing this kind of education will show owners that you are there to help them—not drive them crazy with “baseless” violations.

Engagement. Homeowners are less likely to disparage an association that they feel personally involved in. Engagement is the key to helping owners feel more connected with their HOA. To engage owners, you must make them aware of upcoming community events and involvement opportunities. Get the word out about meetings, parties, volunteer opportunities and committee openings. The more aligned with the HOA residents feel, the more respect they will have for the HOA’s rules, the Board and the association management.

HOAs don’t have to carry a negative connotation. As service providers in the HOA industry, we owe it to our clients and each other to actively improve the image of the HOA industry. By using communication to boost transparency, education and engagement, we can earn the trust and respect of this 13% and improve the HOA experience for all homeowners.

Join us in working to positively engage HOA members! Contact Nabr Network today and let’s talk about the possibilities!

*Source: Community Associations Institute www.caionline.org

The Importance of Deliverability and Reach in Your Communications

Reach

Transparency and open communications lead to more informed, happier homeowners; however, you have to be able to reach these homeowners for your communications efforts to be successful. Content may be King, but is totally dethroned if no one reads the content. Deliverability and reach are of equal importance as the content you are creating. Today’s homeowners gather their information from multiple sources and across various electronic platforms. When implementing a communications plan, be sure that you are also considering deliverability and reach.

Deliverability refers to the ability for recipients to actually receive a message. If you are using an eblast tool for your communications, your deliverability is only as good as your homeowner email address list. If half of the community does not have an email address in your database, then your deliverability is cut in half. You must be sure that you are pushing out important community association news in a way that homeowners will get the message. Consider alternatives to eblasts such as text messaging, mobile app notifications and automated website updates. The more channels you push information through, the more your odds of delivery increase.

Improved deliverability leads to increased reach. Reach refers to the number of people who are exposed to your message. When messages are received by homeowners in the way they want to see them, you are maximizing your reach.

Maximizing your messages’ deliverability and reach will create more educated, better informed homeowners. This means owners are more aware of association news and events which benefits all parties. It’s easier to make quorum if owners know that an election is coming up. Owners who are critical of the HOA Board or community manager will have their concerns assuaged through transparent communications. You benefit from improving your teams’ efficiency.

If you are struggling with communications reach, give Nabr Network a call. We’d love to share our communications solution with you.


This article was originally published in Nabr Notes: Nabr Network’s e-newsletter. Each month Nabr Notes brings you fresh, helpful articles written with management company executives in mind, plus a curation of blog posts on the community association management industry. We think you’ll find Nabr Notes informative and entertaining! If you’d like to sign up to receive Nabr Notes, please send an email to melody.fritz@nabrnetwork.com with the word subscribe in the subject line.

Go Green with Communications Technology

Who else opens their mail over the recycling bin? 🙋‍ 🙋 🙋

Electronic Communications

I always open my mail over my recycling bin—I can’t throw all that paper in the trash. Flyers and advertisements go straight in the bin. We’ve all come to expect junk mail, but what drives me bananas is when a company mails me information that could have easily been sent via email. I’m not the only one who thinks this way. People want the convenience of email. It’s portable, it’s easy to organize and won’t get thrown out with the weekly ads.

Homeowners associations frequently use printed announcements to get news and information out to the community. I suspect a lot of those flyers are direct to bin publications. No one wants piles of paper cluttering their home, so even if an announcement is read, it probably gets thrown out sooner rather than later. That’s a problem. Residents need to receive the news sent by their association. Informed homeowners are happier homeowners.

This is where convenience and sustainability meet. Electronic association communications software gives owners access to all the info they need, 24/7 and reduces the amount of paper wasted on seldom read printed announcements. Going green also saves green. The money saved on printed materials can be used in other community projects.

Here are five ways to use digital communications software in your HOA.

  1. Let homeowners choose how they receive association news. Some people prefer mobile apps, while some opt for text messages or email. Use communications software to post information to the HOA website and generate notifications across multiple channels.
  2. Plan and promote events with reminders and RSVP capabilities. Gone are the days of printed invitations. Get owners involved and share information about upcoming events across all platforms – desktop, tablet and mobile. Software that can send out automated reminders of upcoming events can save community managers time. Use RSVP tools to put a cap on the number of attendees and give residents a real-time update of how many spots are left.
  3. Make important association resources (like meeting minutes, association rules, financials, etc.) accessible with an online resources library. Few residents keep a printed copy of the HOA rules and regulations, so put that information online where it can be accessed anytime. Push technology can create automated posts when new resource documents are added.
  4. Eschew printed PDFs for online fillable forms. Community associations frequently have forms that need to be completed by residents. Create and publish custom forms that residents can complete and submit online. Common types of forms include surveys, waivers, work order requests and resident contact forms. Mangers don’t need to worry about misfiling a printed form when forms are emailed to them and saved online.
  5. Maximize software integrations. Integrating online communications with accounting software allows owners to easily access to their account information. Equip owners with access to payments and violation notices on data on desktop, tablet and mobile. Use payment processing integrations to give residents the power to easily pay online—saving paper, stamps and fuel.

 

Electronic association communications benefit the environment, homeowners and community association managers. Looking for an online communications platform for your association? Give Nabr Network a call and let’s talk about our solutions!

Harnessing the Power of Resident Self-Service Technology

Self-service technology empowers homeowners with information and tools to help themselves. Done correctly, self-service tools can be a simple and quick alternative to bombarding the community manager with emails and phone calls. For years, other industries have embraced this technology to achieve a high level of customer care while minimizing the need for new hires (think bank ATMs). It’s time to harness the power of self-service technology in the community association management industry.

Self-service tools must be available on-the-go. Mobile is where we live these days. Homeowners want the convenience of RSVPing to an event, making an amenity reservation or dues payment from their phone. To keep users coming back, the mobile experience must be easy, accessible and intuitive. Your website should be mobile responsive to ensure full functionality. We use mobile apps daily, so offering a self-service app is an excellent way to introduce homeowners to self-service technology in a format that they are familiar with.

Integration of account data is a key component of self-service. Integration puts account information at the homeowners’ fingertips. With an integrated platform, notices and reminders are easily available, enabling residents to keep their properties in compliance. Integration with accounting and payment processing software makes it easy for owners to stay current with their dues.

Communication automation is a major part of effective self-service. Homeowners need reminders of HOA rules and policies and notifications about meetings and events. Self-service technology can push these reminders out electronically. Proactively educating and engaging homeowners will reduce the time managers spend returning calls and emails.

Technology with mobile, integration and communication features provides an abundance of self-service opportunities for homeowners. Your bottom line will benefit when you use self-service opportunities to maximize management company resources. Not sure where to start with shopping for self-service technology? Sign up for a Nabr Network webinar and let’s discuss the possibilities.


This article was originally published in Nabr Notes: Nabr Network’s e-newsletter. Each month Nabr Notes brings you fresh, helpful articles written with management company executives in mind, plus a curation of blog posts on the community association management industry. We think you’ll find Nabr Notes informative and entertaining! If you’d like to sign up to receive Nabr Notes, please send an email to melody.fritz@nabrnetwork.com with the word subscribe in the subject line.



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