Waking up from the Technical Support Nightmare

It seems that many software companies have forgotten the “support” in tech support.

How familiar is this scenario? You run into some technical difficulties with the software needed to do your job. Dread creeps in as you realize that you’re going to need assistance with this issue. You scour the online “help” section, hoping you’ll find the answers to your questions, but after reading half a dozen articles, you still don’t know what’s going on. You continue to search and finally find a phone number. You press button after button as you work your way through a labyrinth of pre-recorded phone options… eventually finding yourself on a seemingly infinite hold with tech support. By the time the tech support representative answers the phone you are frustrated, angry and your patience is at an end. You sense the apathy of the rep on the other end of the line and you silently (or maybe not-so-silently) curse the day you purchased this software program. Maybe your problem gets resolved. Maybe it doesn’t. Either way, your time has been wasted and your mood has been shot.

It’s time to wake up and realize that you deserve better! It’s time to make a change. When shopping for new software, ask the following questions before you buy.

  1. Is the interface user-friendly?
  2. Is software training included in the purchase price?
  3. Is there an additional charge for ongoing support?
  4. Is there a technical support phone number available?
  5. What is the average on-hold time before speaking with a technical support representative?
  6. Is there an easily accessible tech support form?
  7. What is the average response time to technical support requests?
  8. What self-help resources are available?
  9. Is technical support available to other end-users?

 

At Nabr Network, providing outstanding support is very important to us. We provide quick and friendly support to community association managers and residents. Residents contact us for help with registration and log-in issues, freeing your team up to do what they do best: manage communities. Nabr Network provides online training, an extensive knowledge base and ongoing support at no additional cost. Best of all, Nabr Network is easy to use.

A user-friendly software platform with free, fast and friendly support? Sounds like a dream come true!

Tools of the Trade: Increasing Productivity and Profitability


How would your profitability increase if you were able to grow the number of communities your company serves– without hiring new community managers? It may sound unlikely, as your staff is likely working at maximum capacity already, but it is possible with help from tech tools.

To bring tech solutions into your company, identify the main tasks that bog managers down, then provide managers with tools to work more efficiently. Here are some places to start.

Invest in Automation. Are your portfolio managers having to manage multiple calendars, website logins, social media channels, etc.? Are they recreating the same communications across each community they manage? Look for communication technology that can automate these repetitive tasks. This will save your staff time—and maybe improve their morale by removing these tediously boring tasks from their day.

Make things easy. Your team doesn’t have time to learn and re-learn complicated software; there’s no sense in buying software that is cumbersome and takes more time to use. Make sure that any software you purchase is easy-to-use, comes with great training, and provides ongoing support.

Self-service is the future…and the future is here. There are technical tools that will allow homeowners to help themselves…and reduce manager workload. Items such as checking account balance, accessing association documents, and finding answers to frequently asked questions can all be done online. This gets the information to owners instantly, 24/7 and saves a phone call to management offices.

Nabr Network offers all the above and more. Sign up for a free Webinar and learn how adding Nabr Network to your team’s toolkit can save them time and improve your bottom line.


This article was originally published in Nabr Notes: Nabr Network’s e-newsletter. Each month Nabr Notes brings you fresh, helpful articles written with management company executives in mind, plus a curation of blog posts on the community association management industry. We think you’ll find Nabr Notes informative and entertaining! If you’d like to sign up to receive Nabr Notes, please send an email to melody.fritz@nabrnetwork.com with the word subscribe in the subject line.

Go Beyond Improved Communication: Improve Your Customer Service with Nabr Network!

Nabr Network is the place for official HOA information, but it’s also a valuable resource for learning about your customers’ needs and expectations. Below are three simple tips for using Nabr Network to understand and exceed those expectations.

  1. Check out the General Channel. Not surprisingly, residents often post general questions to this channel of the Feed. Do you see the same question posted often? This shows an information gap. Close it and put an end to the questions by creating a scheduled post that will push this information out to members on an ongoing basis.
  2. Ask questions. Nabr Network’s dynamic forms feature can also be used for informal community surveys. Custom forms are easy to create and share to the Community Feed. The completed forms are emailed to you and stored in your Admin panel. Try using Dynamic forms to create a homeowner satisfaction survey and learn what you can do to improve your service offerings.
  3. Be accessible. Be sure to keep management contact information up-to-date on your Nabr Network sites. If there is a staffing change for a community, be sure homeowners know who their new manager is and have a straightforward way of contacting them.

 

Following trends in the Community Feed, gaining insight from Dynamic Forms, and providing an easy way for your customers to contact management are all great ways to discover what your customers want. Use that information to identify opportunities for excellent customer service and watch as your customers stay with your company year after year.

Turn the Page: Communication Extravaganza Coming to CAI Houston

Nabr Network’s James Garner will present Turn the Page: Communication Extravaganza at CAI Houston’s April Education Luncheon. This presentation focuses on effective and efficient avenues of communication; reasons and resources for community engagement; and the rules and results of positive engagement.

Garner will lead attendees through a fun exploration into the evolution of communication technologies and examine communication best practices for communities and management professionals to help you rise to the challenge of communicating by website, email, texts, mobile apps and more.

This seminar is worth one hour of continuing education credit.

CAI Houston April Education Luncheon:
Thursday, April 6, 2017
11:30 AM Registration
12:00 PM – 1:00 PM Presentation

Houston Hilton Westchase
9999 Westheimer Road
Houston, Texas 77042

Garner has more than 20 years of experience in capturing the benefit and energy of technology to enhance effective communication strategies and optimize operational efficiencies. He began his business career in the early 90’s with the Zig Ziglar Training Company as a corporate trainer. Garner now shares his enthusiasm for dynamic communication with the community association management industry through expert articles, city symposiums, webinars and speaking engagements across the country.

News Release: Nabr Network Announces New Client: Creative Management

Woman using Nabr Network Creative Connect on Mobile Device

Creative Management’s new mobile and web application Creative Connect is improving communication in the associations they manage

Lewisville, Texas (March 15, 2017) –Nabr Network, the leading mobile and web communication system built specifically for community management companies and their associations, announced that Creative Management has joined their growing client list. Nabr Network is providing Creative Management and the communities they manage with a branded mobile app and web presence: Creative Connect.

The Florida-based association management company is using Creative Connect to improve communication in the associations they manage.

“Creative Management has been in business for eight years. We pride ourselves on providing individual services to each community we serve based on their needs. We are not a cookie cutter management company – we tailor our services to the community’s requirements,” said Chris Thomas, chief operating officer at Creative Management.

“The Nabr Network web and mobile application has helped us provide great service to our communities by increasing communication to our Owners and providing an easy access point for the community to obtain information in one place. Many owners especially like the mobile app.”

“Creative Management is embracing technology to bring great communication to their portfolio of associations,” remarked James Garner, vice president of business development at Nabr Network. “Creative Management offers a custom approach to each community they serve. The flexibility of Creative Connect makes it the ideal communications solution for a wide-range of community associations.”

Nabr Network is the industry’s most comprehensive private communication platform and web presence– specifically developed for community associations. Nabr Network goes beyond traditional websites and email blasts to deliver time-sensitive alerts, reminders and event notifications on the devices that residents prefer to use. Nabr Network’s one-touch communication platform provides management companies and associations the ability to push news through mobile app, text, email, Community Feed and automated web updates. Nabr Network’s integrations with leading industry accounting software companies allow homeowners seamless account access with a single login to their Nabr Network application.

Creative Connect is operated and supported by Nabr Network and the Nabr Network software platform.

About Creative Management

Creative Management offers full service management to homeowner, condominium and co-operative associations in Pasco, Pinellas and Hillsborough Counties in Florida. Learn more at www.creative-mgmt.com.

About Nabr Network

Nabr Network is a comprehensive web and mobile communication tool, specifically developed for managers and residents of Community Associations. Nabr Network’s software platform is used by community association management companies across the country. Nabr Network is headquartered in Lewisville, Texas. Additional information is available at www.nabrnetwork.com.

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News Release: Nabr Network’s James Garner to Speak at TOPS CAMfire Conference

 

Lewisville, Texas (February 21, 2017) – Nabr Network is proud to announce that James Garner will be presenting a session on mobilized communication at the TOPS CAMfire 2017 Conference.

The CAMfire Conference provides an open and engaging environment for all Community Association Management professionals. More than a TOPS Software User Conference, CAMfire features general CAM industry sessions and keynotes delivered by industry thought leaders.

Garner’s presentation Turn the Page: Mobilized Communication has been approved by CAMICB for Continuing Education credit. This limited capacity session will take place Thursday, February 23 at 2:00 p.m. at the DoubleTree at SeaWorld in Orlando, Fla.

Effective communication is a key skill in today’s homeowner industry. The use of digital communication (including computers, mobile devices and applications) is currently dominating the communication landscape. This session aims to provide attendees with the basic knowledge required for effective mobile communication in the community association industry.

James Garner is the Vice President of Business Development at Nabr Network. He brings over 25 years of experience in capturing the benefit and energy of technology to enhance effective communication strategies and optimize operational efficiencies.

Nabr Network is the industry’s most comprehensive private communication platform and web presence– specifically developed for community associations. Nabr Network goes beyond traditional websites and email blasts to deliver time-sensitive alerts, reminders and event notifications on the devices that residents prefer to use. Nabr Network’s one-touch communication platform provides management companies and associations the ability to push news through mobile app, text, email, Community Feed and automated web updates.

About TOPS Software

TOPS Software helps community association management professionals save time and effort in managing condominiums and homeowners associations. TOPS technology empowers management companies to focus on growing their business and delighting their clients while reducing their labor costs. Learn more about TOPS at http://www.topssoft.com.

About Nabr Network

Nabr Network is a comprehensive web and mobile communication tool, specifically developed for managers and residents of Community Associations. Nabr Network’s software platform is used by community association management companies across the country. Nabr Network is headquartered in Lewisville, Texas. Additional information is available at www.nabrnetwork.com.

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News Release: Nabr Network Welcomes New Client Vesta Property Services

Business Man with Phone

Lewisville, Texas (February 20, 2017) –Nabr Network, the leading mobile and web communication system built specifically for community management companies and their associations, announced that Vesta Property Services (Vesta) has joined their growing client list. Nabr Network is providing Vesta Property Services and the communities they manage with a branded mobile app and web presence: Vesta Vantage Pro.

The Florida-based full-service association management company is using Vesta Vantage Pro to distribute association news and information to their growing portfolio of communities. Homeowners now have integrated access to their payment history, account balance and non-compliance notices via Vesta Vantage Pro.

“We, as a company, seek to be a constant leader in providing the best management services to our clients. We are excited about our partnership with Nabr Network, another proven leader in innovative and mobilized communication for our industry,” remarked Vesta’s President of Community Management, Bob Stevens. “The Vesta Vantage Pro web and mobile application will help keep us out front.”

“Nabr Network recognizes that management companies need to offer the technology that residents have come to expect- both to retain and to bring in new business,” James Garner, vice president of business development at Nabr Network, said. “Vesta Vantage Pro will be a powerful sales and marketing tool for Vesta Property Services.”

“Our integration with TOPS enables Vesta to provide their homeowners seamless access to violation history and account information. This is a huge benefit to residents; it gives them instant access to this information right in their hand with the Vesta Vantage Pro mobile app.”

Nabr Network is the industry’s most comprehensive private communication platform and web presence– specifically developed for community associations. Nabr Network goes beyond traditional websites and email blasts to deliver time-sensitive alerts, reminders and event notifications on the devices that residents prefer to use. Nabr Network’s one-touch communication platform provides management companies and associations the ability to push news through mobile app, text, email, Community Feed and automated web updates. Nabr Network’s integrations with leading industry accounting software companies allow homeowners seamless account access with a single login to their Nabr Network application.

Vesta Vantage Pro is operated and supported by Nabr Network and the Nabr Network software platform.

About Vesta Property Services

Vesta Property Services provides financing, management and ancillary services to developers of planned unit communities and resident associations in connection with clubhouses, golf courses and other amenity and infrastructure facilities and commercial real estate management. Vesta’s goal is to provide communities with exceptional lifestyle services, a superior community management experience, and strong financial support. Vesta Property Services was named “Top Residential Property Management Firm” of 2015 by the Jacksonville Business Journal. To learn more about the company’s community management solutions, visit www.vestapropertyservices.com.

About Nabr Network

Nabr Network is a comprehensive web and mobile communication tool, specifically developed for managers and residents of Community Associations. Nabr Network’s software platform is used by community association management companies across the country. Nabr Network is headquartered in Lewisville, Texas. Additional information is available at www.nabrnetwork.com.

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News Release: Nabr Network Welcomes New Client Brown Community Management, Inc.

Community Association Manager

The addition of the Arizona-based management company solidifies Nabr Network’s expansion west

Lewisville, Texas (January 20, 2017) –Nabr Network, the leading mobile and web communication system built specifically for community management companies and their associations, announced it has added Brown Community Management, Inc. (BCM) as a new client. Nabr Network is providing BCM and the communities they manage with a branded mobile app and web presence: BCM’s Village Connection.

Village Connection gives BCM’s team of association managers an easy-to-use way to inform and engage their communities. The mobile and web application is a one-stop management and communication solution.

“The productivity of our managers has increased thanks to Nabr Network,” commented BCM’s Executive Vice President/Chief Operations Officer Curtis Coghill. “The community manager dashboard offers portfolio efficiency and allows for interruptions without timing out.

“We, at Brown Community Management, are pleased with the transition from our previous website host to Nabr Network. We look forward to a mutually beneficial relationship for our employees, portfolio of communities and the continued development of Nabr Network’s software.”

“Brown Community Management is an innovative company with a commitment to customer service. We’re excited about what Nabr Network can offer BCM’s team and their customers,” said Nabr Network Vice President of Business Development James Garner.

“Village Connection empowers residents with self-service opportunities, while helping maximize management company resources.”

Nabr Network is the industry’s most comprehensive private communication platform and web presence– specifically developed for community associations. Nabr Network goes beyond traditional websites and email blasts to deliver time-sensitive alerts, reminders and event notifications on the devices that residents prefer to use. Nabr Network’s one-touch communication platform provides management companies and associations the ability to push news through mobile app, text, email, Community Feed and automated web updates. Nabr Network’s integrations with leading industry accounting software companies allow homeowners seamless account access with a single login to their Nabr Network application.

BCM’s Village Connection is operated and supported by Nabr Network and the Nabr Network software platform.

About Brown Community Management, Inc.

Brown Community Management provides comprehensive homeowner association management services, featuring intelligent solutions, to almost 200 communities in Arizona. BCM’s customers are as diverse as the communities they manage; they include single family homes, luxury high-rises, commercial & residential condominiums, town homes, co-ops, active adult and master-planned communities ranging in size from 30 to well over 2,000 homes. Learn more at www.brownmanagement.com.

About Nabr Network

Nabr Network is a comprehensive web and mobile communication tool, specifically developed for managers and residents of Community Associations. Nabr Network’s software platform is used by community association management companies across the country. Nabr Network is headquartered in Lewisville, Texas. Additional information is available at www.nabrnetwork.com.

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Announce Association News and Connect with Residents in the Community Feed

Community Feed

Nabr Network has developed a Community Feed, for desktop and mobile, for announcing and discussing community association news and matters in a private, for residents only network. The Community Feed is not viewable through search engines or by people outside of the association. The Community Feed features can be set as one-way or interactive, depending on your management company’s preferences. When a post is made to the Feed, residents are notified by their choice – text message, mobile app notification, and/or email.

One-Way or Interactive

The Community Feed can be set to “one-way” or to “interactive”. The one-way mode is designed for announcing official information and upcoming events by the association. Only individually authorized Community Managers and HOA Admins can make posts. – If the interactive Community Feed mode is chosen, residents enjoy the communication in a private environment that has strong policies in place against abusive language and off-topic posts. Neighbors connect with one and other, lost pets find homes, and residents get quick information and answers for questions they may have.

What are the core features of the Community Feed?

  • Private and secure feed for the managers, board members and residents.
  • Communication can be one-way from manager, or if chosen, interactive with 
residents.
  • Topic channels
  • Upload image to post
  • Attach document to post
  • Edit, reply, save and follow posts
  • Schedule a post system for managers
  • “Report Abuse” button for users
  • Blacklisted words management for managers
  • Automated language abuse reports
  • Integrates with the notification system. Members can set their notifications and receive text messages, emails, mobile app notifications when a new post has been posted.
  • Notifications preferences can be set for each Community Feed channel.
  • Association News can be provided for non-registered members by email (if email 
available). Receivers can opt-out.
  • Group and Committee members can use similar Feed system for internal posts.
  • My Feed in the My Account area for residents that display all activity by the member.
  • Combined view of the feed of all managed communities.
  • Developed for web and mobile

 

What are the Community Feed channels?

  • Association News
  • Watch Alerts
  • Lost & Found
  • Classifieds
  • Social
  • Recommendations
  • General
  • My neighborhood (sub-neighborhood channel if opted)

 

What is the schedule a post feature for managers?

Scheduled posts are a great way to:

  • Push out meaningful content in a time-sensitive manner.
  • Provide answers for most frequently asked questions.
  • Share information with one, some, or all of the managed communities.
  • Build up a full inventory of past posts, making it easy to repost information if
    needed.

 

Schedule a webinar to demo the Community Feed and other valuable Nabr Network features developed for your neighborhood and community association management company. Contact Nabr Network today.

Nabr Network Partners with PayLease

Lien_Layout_A

Authorized residents with member accounts in the Nabr Network system can make association payments with a single sign-on (SSO) on the Nabr Network side.

Lewisville, Texas (November 10, 2016) – Jeff Miles, president and CEO of Nabr Network, announced today that Nabr Network has partnered with PayLease to offer another resident serving component to its suite of features. Community management companies using the Nabr Network system can now seamlessly integrate their PayLease accounts with the Nabr Network software. Authorized residents with member accounts in the Nabr Network system can make association payments with a single sign-on (SSO) on the Nabr Network side.

“The residents using Nabr Network appreciate the single sign on and the convenience of making a payment on desktop or mobile.” Miles said.

Nabr Network integrates with many accounting software platforms used in the community management industry. Partnering with PayLease gives Nabr network its first payment system integration.

 

About PayLease

PayLease provides online payments, resident billing, and utility expense management tools to property management companies. PayLease solutions are easy-to-use and are backed with the highest levels of security and customer support. PayLease serves thousands of property management companies nationwide and is among the fastest-growing technology companies in the United States. Learn more at www.paylease.com.

 

About Nabr Network

Nabr Network is an industry leading communication software company serving the critical need of community association management companies informing their residents timely and efficiently. Nabr Network’s notification solution connects managers and their residents via mobile app, text, email and traditional web presence using a one-touch communication management system.  Nabr Network’s system is easy-to-use and always provides timely technical support to its users. Learn more at www.nabrnetwork.com.

Achieving Greater Efficiency with Account Integration Solutions

API integration for community management companies

If your community management company is already using a management software for community and resident data management, we have good news for you. Nabr Network software may integrate with your existing resident data and bring it to an easy-to-use Nabr Network portal designed and developed for both web and mobile.

Database synchronization is a great time-saver and unifies the user experience by providing the resident one interface for account access. Residents will appreciate an accurate account status reporting and custom user portals for both web and mobile designed for their specific needs.

Nabr Network is an authorized data integration partner with several community management company software platforms: TOPS, VMS, Caliber, and CINC. By using the API’s provided by these partners, along with extensive custom development per API, Nabr Network is able to connect to each of those systems and pull/push data according to the methods available in each respective API. Types of data that may be imported to / interchanged with Nabr Network include:

  • Addresses and residents: properties, owners, statuses
  • Business directory vendors
  • Payments
  • Violation notices
  • Service/maintenance requests
  • Work orders

 

We offer several level of data synchronization based on your community’s or management company’s needs: one-time import is great if you just want to integrate an existing database of residents to save time on setting up the accounts; daily syncing on the other hand imports any changes made to the database on the integration partner’s side and brings it daily to Nabr Network.

Contact Nabr Network for more information about our API integration solutions, and let’s explore to best route for data integration for your communities.

 

About Nabr Network: Nabr Network is a communication system for web and mobile specifically developed for community associations. Both community management companies and their neighborhood associations (HOAs) will find greater efficiencies with Nabr Network: residents are better informed of their account status, association business, events, meetings and time sensitive information, and managers save time with the array of self-service, automated and data integrated features.

Take Your Neighborhood Association’s Committees to a Private Network and Boost Information Sharing

Neighborhood Association Committee Software Platform

Does your association have private committees such as Board of Directors, ARC Committee, Landscape Committee, Safety and Security Committee, Social Committee or Pool Committee? Nabr Network’s private committees feature allows to discuss their business privately among the committee members. A manager or administrator can set up multiple private boards and committees.

It is time to take your association’s committees online to a private network that is specifically designed for their document and information sharing and communication needs. Nabr Network’s board and committee tools – for web, mobile web and mobile apps – include a full deck of custom features specifically designed for committee members’ use: A timeline based activity feed, events calendar, documents upload and storage, photo albums, and member directory. The activity feed, similar to Community Feed, is a rolling feed with separate thread boxes which makes conversation by subject and corresponding comments extremely organized and easy to follow. This keeps committee members engaged and association business efficient and productive.

All of the committees interfaces are completely hidden from the residents that have not been invited to become a committee member.

A designated manager or administrator can easily set up committees using the Nabr Network software system, and we are here to help:

Step 1: Add committee name, short description and profile photo
Step 2: Add more information such as detailed description, documents, photos and upcoming events and meetings
Step 3: Make a post to the Committee’s Activity Feed
Step 4: Invite selected members to join the committee

Contact Nabr Network for a private demo of the Committees Feature and other communication management features for your community and management company.

 

About Nabr Network: Nabr Network is the leading Communication System built for Community Association Management. Our easy-to-use software allows managers to create, automate and push content in one touch to mobile app, text, email and auto-updated websites. On the receiving end, residents can view and interact with the information on their device of choice. By mobilizing communication, Nabr Network better informs, engages and educates residents, which helps managers be more efficient and gives management companies a significant technology edge.



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